Practice Opening Hours
08.45 am – 5:00 pm Monday to Friday
Booking Appointments
Surgeries are operated by an appointment system for the doctors and the practice nurse. Appointments can be made in person at reception or by telephoning the practice. Routine booked appointments are scheduled at 10 minute intervals, one problem per appointment.
PLEASE NOTE THAT CLERICAL STAFF ARE UNABLE TO MAKE APPOINTMENTS WITH A CLINICIAN PRIOR TO THEM TRIAGING YOU. WE ARE WORKING UNDER EXCEPTIONALLY BUSY CIRCUMSTANCES, AND APPRECIATE YOUR PATIENCE DURING THIS CHALLENGING TIME.
Urgent or emergency appointments will be seen as soon as is practical and at the discretion of the GP
Cancellation and Missed Appointments
Should you need to cancel an appointment you have made with us, please provide us with a least 24 hours notice. This will enable us to offer your appointment slot to one of our other patients.
Owing to the number of missed appointments it has been necessary to implement the following policy. If you miss 2 appointments without notifying the practice (DNA – did not attend) we will write to you asking why you were unable to notify the practice. If you fail to provide a valid and acceptable reason and miss a 3rd appointment you may be removed from the practice.
Speaking to a Doctor / Nurse
If you wish to speak to a doctor or nurse please telephone the surgery and the receptionist will take your details and add to the telephone consultation slots. The doctor or nurse will triage your call and deal with appropriately.
Request for Emergency Appointments
If you need to be seen in an emergency please make the receptionist aware of the urgency and the receptionist will offer you a suitable appointment or put you straight through to speak to doctor
Request for Home Visits
If you require a home visit the request should be made as early as possible in the morning, preferably by 10:30am. The receptionist will take your details and add to the telephone consultation slots enabling the GP to phone you back for further details – In the case of an emergency your call will be put directly through to the GP. Home visits should only be requested when a patient is too ill to attend the surgery
Out of Hours Emergency Calls
After the normal surgery hours Western Urgent Care is responsible for emergency cover.
In the case of an emergency between 5:00pm – 6:00pm & 8:30am & 9am, Monday – Friday please telephone 07845164442 and you will be answered by a GP on call. At all other times including weekends telephone 028 71865195. Please note this service is only for cases which cannot wait until the surgery re-opens.
Repeat Prescriptions
Patients on repeat medication should contact the surgery giving at least 24 hours notice of their requirement (excluding weekends and bank holidays) it is suggested that requests for repeat prescriptions should be made after 10:30am as phone lines are often busy.
Emergency / Acute Prescription
A request for an emergency prescription can be made available immediately if deemed appropriate by the GP
Routine acute prescriptions if requested on time will be available by close of practice on the same day or faxed if deemed necessary
Prescriptions are not telephoned by the practice to the pharmacy.
The practice operates a pick up service by the local pharmacies.
Test Results
Results of investigations, e.g. blood tests, x-rays etc are available by telephoning the surgery. Results will not be given to a third party unless we have your prior permission. In urgent cases the doctor or nurse will contact the patient directly. When contacting the practice for results please telephone after morning surgery, when results will have been received and reported on by the GP
