New Patients Joining the Practice
The practice does not discriminate on the grounds of:
- Race
- Gender
- Social Class
- Age
- Religion
- Sexual orientation
- Appearance
- Disability or medical condition
The practice accepts new patients within a 6 mile radius of the health centre.
Newly registering patients will be advised to make a registration appointment with the practice nurse for a new patient medical. Required documentation must be completed and returned to the practice.
Please ensure you attend your new patient registration appointment or contact the reception if you are unable to attend so you can be offered an alternative appointment. This forms an important part of your registration into the practice, failure to comply with this may result in your registration been terminated.
Computer Data
The practice is fully computerised and certain information is held about you on our system which is strictly confidential. This information is covered under the Data Protection Act 1988.
Change of Personal Details
Please inform the receptionist if you change your details i.e. name, address, telephone number etc so that your records can amended and kept up to date.
Disabled Patients
The health centre has full disabled access and facilities. There is a lift to all floors. A hearing aid device is available upon request at reception for use during consultation
Non-NHS Work
The practice provides a range of non-NHS services including medicals, reports, examinations for employers, solicitors, insurance companies, PSV, HGV and elderly driving licences for which we reserve the right to charge the standard fee recommended by the British Medical Association. Please note a charge is usually made for completing passport applications, holiday cancellation forms and insurance certificates.
Our Service
We hope that you will be satisfied with the service you receive from us, if for any reason you are not happy then please contact the practice manager in the first instance.
The practice takes all complaints seriously and will ensure that any are handled in accordance with its complaints procedure, which complies with government guidelines.
Confidentiality
Strict confidentiality is maintained at all times. Any information you provide us with, including sensitive data, will be dealt in accordance with the Data Protection Act 1988.
Respect
We believe everyone should be treated with respect, we will not tolerate abusive or violent behaviour towards our staff or patients. Anyone suspected of such will be reported to the Health & Social Care Board (HSC), or the police and will be removed from our list.
Patients Rights
- You have the right to receive accurate and easily understood information about your health care, your health care professionals and health care facilities
- If you have a physical or mental disability, or just don’t understand something, assistance will be provided so you can make informed health care decisions
- To choose your practitioner
- You have the right to care providers that is sufficient to provide you with access to appropriate high quality health care
- You have the right to know all your treatment options and to participate in decisions about your care. Parents, guardians, family members, or other individuals that you designate can represent you if you cannot make your own decisions
- You have the right to considerate, respectful and non-discriminatory care from your doctors and other health care providers
Patients Responsibilities
- Arrive on time for your appointment
- Cancel appointments in good time so that we can offer it to someone else
- Be thoughtful of other patients and staff
- Treat doctors, nurse and practice staff with respect and courtesy
- Patients are responsible for their own health and the health of their children, we will give you our professional help and advice, please act on it
- The practice has a Zero tolerance towards violence or aggression towards staff, and will result in removal from the practice
