Our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. Contact us for help with deposits, withdrawals, bonus queries or verification. We provide practical, fast assistance by email and phone, and can guide you through payment options and responsible gambling tools. If you need a favour with your account or want to report a problem, our advisers are available to help.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7; email replies within 1 business day) |
| General enquiries | [email protected] (press and corporate enquiries; reply within 48 hours) |
| Affiliate enquiries | [email protected] (onboarding, tracking setup and partner payments queries) |
| Phone | +44 20 7946 0857 (English support; callback available) |
| Working hours | Live chat 24/7; email Mon-Fri, 09:00-18:00; phone Mon-Sat, 09:00-21:00 |
Email Support
Email is the preferred way to contact support about detailed requests, account-related issues, or anything that requires an explanation or supporting documents. Include a clear subject line and a concise description so your message can be directed to the right team. Please also provide current contact details, as outdated information may delay follow-up or the resolution of your request.
Contact Form
Response Time
Our support team aims to reply to most inquiries within one business day. Response times can vary depending on the topic and the information needed to review your request. More complex issues, such as account or payment queries, may take longer to resolve. Please include the relevant details when contacting us so we can direct your request to the right team.
Feedback
We'd love to hear your feedback, suggestions, or ideas to help improve the site. Tell us about layout, promotions, games, or any issue you encountered. All submissions are reviewed carefully by our team and used to refine features, fix problems, and improve the user experience. Share your thoughts via the help form or live chat and we'll get back to you promptly.