Responsible Gambling Policy

We are committed to responsible gambling and to keeping play safe and controlled. We want every player to enjoy their time with us while staying in control of how they play. This page explains the tools we offer, the signs of problem gambling to watch for, and where to get confidential help if you need it.

Player protection principles

We believe in clear, practical safeguards that help players manage their activity. We promote transparency around account controls, encourage self-assessment, and make it straightforward to pause or limit play. Our approach balances ease of access with measures designed to reduce harm.

Activity-control tools

You can manage your account using built-in controls in your profile. These include deposit limits, loss limits, session time limits and temporary account breaks. All tools are designed to be applied quickly from the account settings or via our support team if you prefer assistance.

Deposit limits

Players can set daily, weekly and monthly deposit limits to match their budget. Limits can be raised or lowered, but increases may require a cooling-off period for your protection. Setting a deposit limit is a simple way to control spending and reduce risk.

Loss limits

Loss limits let you cap the amount you are prepared to lose over a chosen period. Applying a loss limit is a practical step to avoid chasing losses and to keep play within affordable bounds.

Time limits and account breaks

Session and time limits help prevent long stretches of play. You can set automatic session reminders or limit total play time. If you need a longer pause, use an account break to suspend play for a set period - short breaks are ideal for a reset without full closure.

Self-exclusion

If you need a longer break, self-exclusion is available. Self-exclusion closes access to your account for an extended period and can be arranged through your account settings or by contacting our support team. Self-exclusion is typically available for six months or longer, and we will guide you through the process.

Signs of problematic behaviour

Watch for changes such as spending more than planned, neglecting responsibilities, returning to recover losses, or hiding activity. If you notice these patterns in yourself or someone close to you, consider using our tools or seeking outside support.

Tips for maintaining control

Set realistic limits before you play, stick to a budget, take regular breaks, and avoid gambling when stressed or impaired. Use self-assessment tools and be honest about how play fits into your life. Small steps make a big difference.

Professional help and support organisations

If you need further support, organisations such as GamCare and GambleAware provide confidential advice, counselling and practical tools for people affected by gambling. You can also contact our support team for guidance on tools and next steps - we will treat all requests sensitively and without judgement.