General Terms and Conditions

This page describes the rules that govern our platform and the relationship between our company and users in the United Kingdom. It sets out what we expect from you when you register and use the site, and what you can expect from us in return. By creating an account and using our services you agree to these terms, and you must review them regularly as we may update the terms from time to time.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Use a unique password and do not share your login with others. We may require identity and address verification at any time to comply with our verification and anti-fraud procedures. You must notify us if you suspect unauthorised access. We reserve the right to restrict, suspend or close accounts where we have reasonable grounds to suspect fraud, money laundering, abuse of promotions, or breaches of these terms.

Eligibility requirements

To use the platform you must meet the eligibility criteria set out at registration. This includes meeting any minimum age requirement and holding legal capacity to participate. Only one account is permitted per person, household, or payment method unless we agree otherwise. You must provide truthful information and keep it up to date. Accounts that do not meet eligibility standards may be closed and balances withheld pending verification.

Acceptable platform use

Use the platform fairly and lawfully. Prohibited behaviour includes collusion, misuse of bonus mechanics, multiple-accounting to gain an unfair advantage, market manipulation, and any activity that undermines the integrity of games or services. We monitor user activity and may apply limits, suspensions or permanent bans where behaviour breaches these terms. Responsible play tools such as deposit limits, time-outs and self-exclusion are available and we encourage you to use them where appropriate.

General bonus and promotion rules

All promotions and bonuses are subject to specific promotional terms in addition to these terms. Promotional offers may include eligibility limits, wagering requirements and game restrictions. Where a promotion conflicts with these terms, the promotion terms will apply. We may withdraw or amend promotions at our discretion and may refuse bonus play where we suspect abuse. Winnings arising from non-compliant activity may be voided.

Deposits and withdrawals

Payment options, minimums and maximums are displayed in the cashier and may vary by method. We may require verification before approving withdrawals and we carry out checks to prevent fraud and money laundering. Processing times and any third-party fees are set by payment providers and may vary. Large or unusual withdrawals may be subject to additional checks and staged payments as part of our risk management procedures.

Dispute resolution

If you have a concern please contact our support team at [email protected] so we can review and resolve the issue. We aim to handle disputes fairly and promptly through our internal complaints process. If a complaint is not resolved to your satisfaction you may be able to refer it to an independent dispute resolution service where available. We will cooperate with authorised investigations and provide relevant information as required.

Updates to terms and conditions

We may update these terms at any time to reflect changes in service, law or operational practice. Material changes will be notified on the site or by email where reasonably practicable. Continued use after notification constitutes acceptance of the updated terms. It is your responsibility to check the terms periodically.