Privacy Statement
This Privacy Policy explains how we collect, use and protect the personal information you provide when you create an account, make transactions or use our services. We take your privacy seriously and aim to be clear about what we hold, why we process it and how you can manage your information. This page describes the main categories of data we handle and the rights available to users in the United Kingdom.
Types of data we collect
Personal data
When you register or verify your account we collect basic personal details such as your name, date of birth, email address, phone number, home address and identity documents where required for verification. Payment details used to process deposits and withdrawals are collected by us or by our payment partners.
Technical data
We gather technical information about your device and connection, including IP address, browser type, device identifiers, operating system and basic location data inferred from your IP. We also use cookies and similar technologies to remember preferences and improve site function.
Transactional and activity data
This includes records of deposits, withdrawals, account balances, game and session activity, timestamps and communication history with our support team. We keep transaction logs to manage accounts, detect suspicious activity and maintain accurate records.
How we use your information
We use personal and technical data to create and manage your account, process payments, verify identity, prevent fraud and abuse, and to provide customer support. Transactional and activity data help us maintain account records and investigate disputes. Where you have given consent, we may send service messages and marketing communications. We will only use your information for stated purposes and will limit processing to what is necessary.
Data protection practices
We protect personal data using industry-standard security measures such as encryption in transit, access controls and secure storage. Access to your information is restricted to authorised staff and service providers who need it to perform their duties. We train our teams on privacy practices and review our security regularly to reduce risk.
Cookies and tracking technologies
We use cookies, local storage and similar tools to remember preferences, enable core functionality and collect analytics data to improve the site. You can manage cookie settings via your browser or the cookie controls on our site. Some features may be limited if cookies are disabled.
User rights
You have the right to request access to the personal information we hold about you, to request correction of inaccurate data, and to request deletion where we are not required to retain it for legal or operational reasons. You may also withdraw consent to marketing communications at any time.
Access, correction and deletion
To exercise your rights contact our support team at [email protected]. We may ask for proof of identity before acting on requests to protect your account. We aim to respond within a reasonable time and will tell you if we cannot comply and why.
Information sharing and third parties
We share data with trusted third parties where necessary to provide services - for example payment processors, identity verification providers, fraud prevention partners, analytics services and hosting providers. These partners process data under contract and are required to protect it. We do not sell your personal information.
Privacy policy updates
We may update this policy to reflect changes in our services or legal requirements. When we make material changes we will notify you through your account or by email. The latest version will always be available on our website.